Frequently Asked Questions
Find answers to common questions about our jewelry, shipping, and services.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through industry-leading encryption.
Domestic orders ship within 2-3 business days. International orders typically take 7-14 business days depending on destination. Express shipping options are available at checkout.
We offer a 30-day return policy on all items. Returns must be in original condition with packaging. Refunds are processed within 7 business days of receipt. Customized pieces are non-returnable unless defective.
All diamonds over 0.5 carats include GIA certification. Other gemstones come with lab reports from respected institutions. We guarantee 100% authentic, conflict-free gemstones.
Yes! We offer custom design services for engagement rings, bespoke necklaces, and special pieces. Contact our team at hello@ebiju.eu to discuss your vision. Custom pieces typically take 6-8 weeks.
Remove jewelry before swimming or exercising. Store pieces separately to prevent scratching. Clean gently with a soft cloth. For deep cleaning, we recommend professional jeweler services. Each purchase includes a care guide.
Yes, we ship to over 150 countries worldwide. International orders include tracking and insurance. Customs duties may apply depending on your destination. Contact us for international inquiries.
All pieces come with a lifetime warranty against defects in craftsmanship. This covers repairs and replacements due to manufacturing issues. Normal wear and tear is not covered. Warranty can be transferred to new owners.